1. Data Controller
Bano Unipessoal, Lda., acting under the brand Bano Travel, Rua Gonçalo Cristóvão, 185 R/C, 4000-269 Porto, Portugal, VAT PT 514 795 794.
Contact for data protection: geral@banoltd.com
2. Data Collected
- Personal data: name, email, phone, pickup/dropoff location, flight details (if provided).
- Technical data: IP address, cookies, browser type.
- Payment data: processed securely by third-party providers (e.g. IfthenPay), not stored by the Company.
3. Purpose of Processing
- To manage reservations and provide the requested services.
- To send booking confirmations and updates.
- To comply with legal obligations (invoicing, tax records).
- To improve services (analytics, cookies).
4. Legal Basis
- Contract performance (booking and payment).
- Legal obligation (accounting).
- Consent (marketing, if separately requested).
5. Data Retention
- Reservation data: kept for 5 years (legal requirement).
- Marketing data: until consent is withdrawn.
- Cookies: according to browser settings.
6. Data Sharing
- With payment processors (IfthenPay, card operators).
- With public authorities if legally required.
- No data is sold to third parties.
7. Data Subject Rights
Clients may request at any time:
- Access, correction, or deletion of their data.
- Restriction or opposition to processing.
- Data portability.
- To exercise these rights, contact geral@banoltd.com.
- Clients have the right to lodge a complaint with CNPD (Portuguese Data Protection Authority).
8. Cookies
- Our site uses cookies to improve functionality (e.g. Google Maps, booking flow).
- Clients may disable cookies in browser settings.
9. Updates
This policy may be updated. Last updated: 09-19-2025.